Refund policy

We want you to be 100% confident in your Extension Wrench 2.0. That's why every order is covered by our 60-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase for any reason, contact us within 60 days of delivery and we'll make it right with a full refund — no restocking fees, no hassle.

HOW TO START A RETURN

1. Email our support team at hr@elevatemedia.biz with your order number.

2. We'll reply (average response time under 3 hours) with next steps and, if needed, a return address.

3. Once your return is received — or, for damaged or defective items, once verified — we'll issue your refund to the original payment method.

Refunds are typically processed within 5–10 business days after approval, depending on your bank or card issuer.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your wrench arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo, and we'll ship a replacement or issue a full refund at no cost to you.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 business days, check with your bank or card company first, then contact us.

QUESTIONS?

Email us anytime — we're happy to help.